Participating

How can we ensure that everyone is included in Brussels?

Making people feel welcome begins with the various communes. They are often the first contact people have with officials and a newcomers initial perspective is how that encounter goes. It is no secret that some of the Brussels Communes have the worst reputation in the city. I agree that out of 19 there will be some good and bad but this should not be rated on the level of service or politeness of the official staff who work at the communes. Brussels mayors have a responsibility to provide the same service from commune to commune. Therefore a person should not be told something at one commune that conflicts with what someone is told at another commune with regards to Belgium policy. A major improvement would be the reception and service that is received. I live in 1000 and the City Administration Centre is one, if not the worst in the Brussels Capital Region. Newcomers having to start queuing at 05:00 AM just to ensure that they are seen that day. It is 3rd world procedures.